Account Manager - US

Business
Remote
Full time

About the position

This is a full-time position that consists of the development and communication of research insights to our clients, with the aim of helping them increase the ROI of their marketing campaigns. You will be in charge of supporting clients and informing Memorablel’s overall product strategy. In order to develop this role, you will be trained to understand the key factors behind memory and attention. 


Through effective design and implementation of individual account strategies, we expect the candidate to build long-term, sustainable and profitable relationships with the customer. The role requires high-level customer consultation in the marketing industry.


Responsibilities

  • Coordinate the link with clients, managing daily requests and anticipating their testing demands to proactively find solutions. 
  • Create insights about the cognitive impact of our clients’ content, leveraging the predictions of our algorithms. This includes building and presenting reports yourself. 
  • Inform Memorable’s product strategy, including changes to key features in the dashboard and the insights provided to clients.
  • Build and maintain strong, long-lasting client relationships. 
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Research accounts to identify key players and conduct the sales process.
  • Develop new business with existing clients and/or identify areas of improvement.

About you

You are business-oriented, results-driven, and passionate about understanding consumers' experiences with quantitative and/or qualitative research. You constantly aim for excellence and you are motivated to scale up a marketing optimization platform to reach market leadership. You thrive in dynamic environments and take the strong initiative to build an outcomes-maximizing work agenda. 

Minimum qualifications

  • Bachelor's Degree in Marketing, Business, Communications, Engineering, or related field. 
  • Relevant experience in consumer research, business intelligence, consumer product marketing, marketing management, market research, and /or strategy planning in large companies. 
  • Experience in account management
  • Native English. 
  • Experience working directly with ad creative either on design, guidance, or approval of assets.
  • Excellent communication skills and experience presenting research insights to clients.
  • Ability to work on multiple projects simultaneously, managing deliverables and deadlines.
  • Superior time management skills and strong attention to detail.

Preferred qualifications

  • Experience working in a growth-stage startup. 
  • Direct experience in enterprise/SAAS sales. 
  • Advanced degree in Marketing, Business, Communications, or related field.
  • Successful sales experience.
  • Ability to understand client strategies and tactical requirements to clearly articulate the company’s offerings to develop solutions that deliver value. 
  • Work or research experience in cognitive science, neuroscience, or associated fields.

What we offer

  • Competitive salary.
  • Work from home with flexible work hours.
  • Unlimited paid time off.
  • Publication opportunities.
  • Science-driven culture.
  • Contacts within the Harvard and MIT ecosystem.
  • Yearly bonus for personal learning.